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Frequently Asked Questions

Below you will find the answers to the questions we get asked the most!

What do I do if I lose my password?

If you have forgotten your password, please click on the “Forgot Your Password? Click here” on the log-in page and follow the instructions on the page.

We will send a password reset link to the email address associated with your account.

If you are still unable to log in, please email

How do I change my password?

You can change your password by going to the customer center. Then, go to the “My Account” section. Enter your new password, confirm it, and save it.

What do I do if I want to make a change to a subscription?

Please send us an email at telling us your current subscription or product and what change you want to make.

How do I cancel my subscription?

Please send us an email at telling us which subscription or product you want to cancel. 

What do I do if I am not receiving emails from Fallible?

Please send us an email to

We will check if there are any problems in our system related to the deliverability of emails and your account.

In the meantime please make sure the emails are not going to spam.

What if I need something else?

Please send us an email to indicating in detail your need or query.

Contact Us

For support on Fallible products send us a message at

Whether you have a question or need assistance, you may contact us anytime… We are glad to help you! Someone from our team will respond to you within 1-2 business days.